Victor Chen

Scaling AI-powered solutions for customers and GTM teams at ServiceNow©. Located in the Bay Area. 🌉

Current
  • Founder PM for ServiceNow's Gen AI-powered Now Assist product and agentic AI. Driving GTM and customer adoption for 1,000+ customers and $250M+ ACV.
  • PM for Virtual Agent chatbot driving adoption of 1,200+ customers. Supporting Teams and Slack integrations and conversational NLU design.
  • Founder PM for ServiceNow's mobile apps platform, driving >1.3M MAU across employee and services apps.
    • 2015-2018
    • PM for Financials product, shipped features for resource management, project planning, forecasting, and portfolio optimization over 5 releases.
    • Created and tracked 12 product usage metrics, used by executive product and customer success teams to measure customer value and adoption
    pre-MBA
    • Implementation Lead for Los Angeles County/City and Orange County HR and Financials ERP.
    • Implemented and upgraded the HR and Payroll systems for 105K+ employees of LA County

    AI Agents prompting guide

    AI Agents prompting guide

    See Victor's guide on how customers can prompt their AI Agents to drive autonomous productivity at scale. Also see Victor's other articles in the Now Assist & AI Community forum Including feature deep-dives, technical FAQs, and troubleshooting.

    120K+ Community page views

    AI Academy on Virtual Agent

    AI Academy on Virtual Agent

    See Victor's live webinar on how customers can configure and use the LLM-powered Virtual Agent to drive employee self-service. See the AI Academy playlist to see Victor's other videos on AI Agents, MCP, and LLM integrations.

    39K+ channel views

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