Victor Chen

Work Experience

ServiceNow (current)

Initiated, shipped, and scaled ServiceNow's agentic and AI platform. Drove GTM and customer adoption for 1,000+ customers and $750M+ ACV.
Enabled Virtual Agent chatbot adoption for 1,200+ customers. Supported Teams and Slack integrations and conversational NLU design.
0-to-1 product manager for ServiceNow's mobile platform, creating 1.3M+ MAU across employee and services apps.

Workday (2015-2018)

Shipped features for Projects in the Financials product suite: resource management, project planning, forecasting, and portfolio optimization over 5 releases.
Created and reported on 12 product usage metrics, used by executive product and customer success teams to measure customer value and adoption

CGI Group (2008-2014, pre-MBA)

Implementation Lead for HR and Financials ERP at Los Angeles County/City and Orange County
Implemented and upgraded the HR and Payroll systems for 105K+ employees of LA County

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Projects

AI Agents prompting guide

See Victor's guide on how customers can prompt their AI Agents to drive productivity at scale. Also see Victor's other articles in the Now Assist Community forum Including feature deep-dives, technical FAQs, and troubleshooting.

125K+ combined Community page views

AI Academy on activating AI Agents

See Victor's live webinar on how customers can activate AI Agents for their organization in less than 30 minutes! See the AI Academy playlist for Victor and his team's other recordings on AI Agents, MCP, and LLM integrations.

50K+ channel views